Effective Date: March 31, 2024
Introduction Our mission is to drive better and more affordable healthcare through innovative software and information solutions for providers throughout the care continuum, their patients, and health researchers. Our solutions include our electronic health record, practice management and patient health record software, our care coordination and clinical data transmission services, and our health outcomes research solutions. This Privacy Policy (this "Policy") applies to the software and information services we offer through our website located at www.HALai.ai, HALai Framework solutions, and web-enabled emails sent as part of, in connection with, or relating to such software and information services (collectively, our "Services"). This Policy does not apply to any other services. Maintaining your trust is important to us, and we strongly encourage you to read this Policy in full. The purpose of this Policy is to describe how we and our partners collect, use, and share information about you. This Privacy Policy, however, only applies to how we and our partners collect, use, and share information about you with respect to the Services covered by our HALai Terms of Use or our Healthcare Provider User Agreement ("User Agreement"), and not to any other service we may offer to any other individual or customer. Some of our users - such as healthcare providers - are subject to laws and regulations governing the use and disclosure of health information they create or receive, including the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, together with the regulations adopted thereunder ("HIPAA"). When we store, process or transmit "individually identifiable health information" (as defined by HIPAA) on behalf of a healthcare provider who has entered into a Healthcare Provider User Agreement, we do so as its "business associate" (as also defined by HIPAA). Under this agreement, we cannot use or disclose individually identifiable health information in a way that the provider itself may not. Information Collected by Our Services Information You Submit or We Collect on Your Behalf: We collect information from you when you enter information on our Services, such as when you register for our Services, use our Services to send a message to someone else, or complete a form; upload a document, image, or other data file on our Services; contact us; or make a customer service request or attend one of our individual or group training sessions. We also collect information on your behalf when you authorize us to retrieve and import information from another user or other third party within our Service or as set forth in the User Agreement. Information we collect about you may include your name, address, telephone number, email address, or the information you enter on or upload to our Services. Payment Information: Depending on the Services you use, we may also collect your billing information, including credit or debit card account information, or other forms of payment ("Payment Card Information"). By submitting your Payment Card Information, you expressly consent to the sharing of your information with third-party payment processors and other third-party services. We do not store your Payment Card Information, nor do we have direct control or responsibility for your Payment Card Information. Automatically Collected Information: We and our partners automatically gather information whenever you visit, log in, or otherwise interact with our Services, including when you receive emails delivered via our Services. We use technologies such as cookies, web beacons, and similar technologies ("Engagement Tools") to gather this information to enhance and operate our Services. Device Information: When you interact with our Services, we collect information about your Device such as the URL of services your Device is requesting, your IP address, Device type, operating system, browser type, and under certain circumstances, location information. Cookies & Similar Technologies: We and our partners collect information about you and your Devices through cookies, web beacons, and similar technologies. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may not be able to use certain features of our Services. Information from Other Sources: We may receive or proactively gather information about you from other sources and add it to information we otherwise have about you for any purpose described in this Policy. How We Use Information We may use the information we collect for operating our Services and developing new functionality; responding to questions and communications; administering and logging your participation in educational programs; preparing and delivering announcements about features, functionality, or offers; providing you with more relevant content; analyzing usage trends; preparing reports; safeguarding and protecting our Services; and any other purpose described in this Policy or your User Agreement. Sharing of Information We may share information you submit to us with third parties when you choose to share through our Services; when your account has been issued by an account administrator; with third party service providers that have agreed to confidentiality obligations; if you are a healthcare provider, with third parties for Integrations; in response to legal process; with our subsidiaries or affiliates; in connection with a potential sale, merger, or reorganization; or when we otherwise have your permission. Security To help prevent unauthorized access, maintain data accuracy, and protect against the inappropriate use of information, we deploy a range of technical, physical and administrative safeguards. It is important to remember that no system can guarantee 100% security at all times. Third Party Services This Policy applies only to our Services. It does not apply to services offered by third parties. We do not have control over how any third party collects or uses information. Changes to this Policy We may amend this Policy from time to time. We will post a revised Policy along with its effective date on this page. Your continued use of our Services following the effective date means that you have consented to the Policy, as amended. Viewing and Updating Your Information Our Services aim to provide you with access to the information you submit and the means to update it. HIPAA grants patients certain rights to access and amend certain health information. Patients should submit requests to access or amend their health information directly to their healthcare providers. Contact Us If you have questions regarding this Policy, please contact us at: HALai, Inc. info@halai.ai
